Our Closet Return & Refund Policy

What happens if the dress doesn't fit?

We encourage you to ask questions on the listing about fit and condition before requesting a dress — fit is subjective, and an informed decision upfront is the best way to avoid a mismatch. That said, we know it happens, so here's how returns work.

Final Sale Rentals ($50 & $80 Tiers)

Rentals in our $50 and $80 tiers are final sale. We're not able to accept return or fit-related requests for dresses in these tiers, so please review sizing details and measurements carefully before booking.

Eligible Rentals ($120, $170, $200 & $300 Tiers)

Dresses rented at $120 and above are eligible for a refund if the fit isn't right, as long as you follow the steps below.

  • Notify us via email within 48 hours of receiving the dress. The 48-hour window starts at the delivery/handoff time.
  • Return the dress to the lender within the same 48-hour window. For local drop-off, the lender must have the dress in hand within 48 hours. For mailed returns, your package must be postmarked/scanned by the carrier within 48 hours — the lender's actual receipt of a mailed return may fall after the window, and that's fine as long as it was shipped on time.
  • We cannot accommodate returns or refunds if notified later than 48 hours, or if the dress is not shipped/returned within that window.

If both steps are completed on time, you'll receive a full refund minus a 20% lender fee, which goes toward the time and effort the lender put into preparing and coordinating your rental.

Condition Requirements

To qualify for a refund, the dress must be returned in the same condition it was received:

  • Unworn beyond trying it on
  • Unaltered (no hemming, tailoring, or other modifications)
  • Free of stains, damage, odor, or missing components (belts, straps, tags, etc.)
If the lender reports the dress was returned outside these conditions, the refund may be reduced or denied, and you may be charged separately for cleaning or repair costs. We'll always reach out to you first if a lender flags a condition issue, and you're welcome to share your side before anything is finalized.

Return Shipping

If you're mailing the dress back, return shipping is covered by the borrower. We recommend using a trackable shipping method — if a mailed return is lost or delayed in transit, please share your tracking number with us right away so we can look into it with the carrier.

Refund Timing

Refunds are processed once the lender confirms the dress has been returned in good condition. Approved refunds are issued to your original payment method within 5-7 business days of the lender's confirmation.